Return Policy

    Return Policy

    The Item I Ordered Arrived Damaged, Faulty Or Doesn't Work As Intended

     

    If your item has arrived and is faulty, damaged, or not working as intended, please notify us as soon as possible. For the ordinary caps products, our warranty time is 30 days after delivery, And for the electronic products, the time is 10 days from being delivered. Once you have notified us, we will arrange for the return of the product for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge. 

    For fast processing of your return, please ensure the following:

    • You retain the original packaging, including the original box 
    • You accurately describe the fault or damage
    • You attach clear photographs/videos of the damage

    To start a return, you can contact us at our chat system or use our store contact informations.

    I've Had My Item For A While, But It No Longer Works As Described

    If your item becomes faulty after a period of time, we will assist wherever possible to repair or replace your item. We are committed to protecting your rights under the Consumer Guarantees Act, and working with our suppliers to assist with warranty claims. Please note items that require repair or assessment by a 3rd party can take several weeks to be processed.

    For the fast processing of your return, please ensure the following:

    • You provide the original packaging (if you still have it)
    • You accurately describe the fault or damage (this will ensure our repair agents can reproduce the fault or error)
    • You attach clear photographs of the damage
    • You provide the serial number for camping lights.
    • You provide any passwords (or remove passwords) that may be required to gain access and reproduce a fault

    To start a return, you can contact us at our chat system or use our store contact informations